Organizations in all industries are discovering how today's technologies help them achieve their goals. For example, retailers use beacons to personalize marketing messages for individual customers based on where they are in a store. Hospitals are using technology to monitor patients and understand their experiences, helping to reduce readmission rates. Airlines use apps to simplify check-in and sports teams use them to increase attendance at the stadium.
While new technologies present powerful opportunities for businesses, they also present challenges. The pace of change in IT is unprecedented. IT departments can no longer standardize on one or two computer models, a single operating system, and a short list of approved applications. Mobile devices and cloud-based technologies that have offered so many possibilities have also introduced a jumble of devices, platforms, and applications for IT departments to manage and protect.
For many organizations, these challenges add up to significant expenses: the cost of hiring and training skilled workers, purchasing the infrastructure to support emerging technologies, and keeping systems up-to-date and secure. Rather than struggling to keep up with technology, many organizations turn to managed service providers for help. By relying on a third party like CDW to manage cloud deployments, data center solutions, mobile initiatives, collaboration tools, and security, organizations can focus their time and resources on their core business goals.
Managed service providers take a holistic approach to IT services, resulting in a higher standard than many organizations can achieve internally. The best service providers also offer ongoing management and maintenance of the underlying infrastructure, along with end-user support and service guarantees.
The advantages of managed services are clear: in 2014, only 30% of organizations were using managed services, but in one year that number almost doubled. Managed services can reduce IT costs by up to 40%, doubling operational efficiency.
Working with a trusted MSP partner offers numerous benefits, including:
- Free IT staff
Most IT departments are kept to a minimum. By outsourcing complex and rapidly evolving back-end technologies or functions to a managed service provider, organizations dedicate their internal technology experts to projects that will advance their core goals and drive innovation.
- Keep up with IT skill demands
Organizations around the world are struggling to fill IT positions, particularly in cybersecurity and mobile app development. Outsourcing these functions to a partner with technically trained engineers who specialize in new and emerging technologies alleviates these pressures.
- Greater scalability
IT stores take months, even years, to implement large systems. Many organizations find it more efficient to start small, move quickly, and expand as needed. CDW's modular approach to managed services makes it easy for companies to scale up or down based on demand, such as a reseller increasing capacity during the holidays or a startup experiencing sudden growth.
- Availability 24 hours a day, 7 days a week
Today the 9-5 workday is as outdated as the phone booth. When users work 24 hours a day, the same goes for the network. With a managed service provider, support is always available (days, nights, weekends, or holidays) to help users.
- Shift the burden of compliance
In addition to regular audits, many organizations are forced to meet standards and requirements with their IT initiatives. The Health Insurance Portability and Accountability Act, the Family Educational Rights and Privacy Act, the Gramm-Leach-Bliley Act, the Payment Card Industry Data Security Standard, and the Sarbanes-Oxley Act define the rules about privacy, reporting and health security. , education and financial services and retail industries. CDW understands the regulations organizations are subject to and can provide the systems, processes, and reports to ensure that organizations meet their requirements, without imposing is